· Technical Support / IT Support / Operations Support for internal employees and infrastructure

· Negotiable salary up to 60k

· Equity / share options, flexible hours, medical & dental, health & life insurance, company pension, regular company holidays/events, on-site parking, refreshments

· Work can be mostly remote, with occasional visits to the office required

We’re looking for an experienced Infrastructure Support Engineer to join a growing IT Operations team who manage the internal infrastructure and provide operational support to EU based employees. This global technology company (cyber/video security products) is growing fast and use a wide range of open-source technologies, as well as cloud-based solutions, which offers great scope for someone looking to broaden their skills and experience.

The role

Supporting the operations infrastructure, specific tasks will include:

· Responding to service outages and ensuring best levels of service quality and availability.

· Provide technical support for remote users, multi-function devices, video conferencing and other specialised IT equipment, dealing with vendors when required.

· Assist in maintaining company infrastructure and reliability through automation, scripting and infrastructure as code.

· Assist with onboarding new hires, setup of equipment, security tools and offboarding in accordance with security policies.

· Administer and maintain user accounts and access control in accordance with RBAC policies, including security incident investigations.

· Purchasing and maintaining IT equipment and infrastructure, trial and deploy new services, application and security tools.

Experience/skills required (some or all of the following)

· A good understanding of networking technologies and protocols (i.e., DNS, DHCP, Wi-Fi, Ethernet, Switching, Firewalls etc.).

· Implementing ISO27001 compliance processes.

· Windows & Mac Group Policy Scripting (SCCM, Endpoint Manager, Jamf).

· Cloud IT Administration (Google Workspace, MDM).

· OS knowledge including Linux, Windows Server 2016, Windows 10, MacOS and Android.

· GitLab, Active Directory.

· AWS, Google Cloud Platform or VMWare/KVM/Virtualisation.

· Scripting Experience (Bash, PowerShell or Python).

· Automation and provisioning of infrastructure as code (Terraform or Packer).

· Deployment and maintenance of services on Kubernetes (GKE, EKS).

· IT Helpdesk experience.

Qualifications (some of the following would be desirable)

· Microsoft Certified: Solutions Associate

· AWS Cloud Practitioner or Google Associate Cloud Engineer

· Cisco Certified Network Associate

· CompTIA A+, Network +, Security + or Linux +

· Red Hat Certified System Administrator (RHCSA)